openACD is the new call center application that comes with sipXecs. openACD is an opensource project aimed at providing a distributed, fault tolerant contact/call center platform. It's implemented in Erlang and integrates tightly with FreeSWITCH for its media server. openACD is still under development, and a first version is available with sipXecs release 4.4. A first release is planned to become available with sipXecs release 4.6.
The openACD project can be found on github. The openACD project is developed in cooperation between the openACD developers, the eZuce team and KGB. A sneak peek preview is on the SIPfoundry blog.