To access the voicemail system, press the Messages button on your phone.
If you have multiple line appearances on your phone, you will have to select the account you want to access voicemail on by selecting Message Center and then choose the line.
By default, each user is assigned the PIN number 1234. Users will need to change their PIN number when they initially log into the voicemail system.
Your PIN number has now been set.
Without recording your name, callers will hear the following message when they reach your voicemail:
If you have recorded your name, the caller will be greeted with the following message:
To record your name once you have logged into the voicemail system:
To record a personal greeting once you have logged into the voicemail system:
Once you have completed this step, your basic voicemail settings have been activated. If you wish to set more advanced options, you may follow the instructions on the VoIP End User Documentation page.
To make a call, you can either:
Dial the number while the phone is on hook. Once you have finished dialing the number of the party you wish to speak with, you may either lift the handset, press the button, or press the Dial softkey.
A softkey is a button located just below the phone screen which can change given the current phone state.
To redial the previously dialed number,
press the Dial button.
press the Redial button.
When you are receiving a call you have several options: Answer in handset or handsfree mode, or reject the call.
Rejecting the call immediately sends the caller to your voicemail.
If you receive a call while you are on the phone with another caller, your phone will notify you by emitting a short "beep" and showing the calling party's Caller-ID information.
To answer the call you can either:
Your phone will begin to ring and you may press either the Answer softkey, the button or lift the handset to answer the call.
This places the current call on hold. If you wish to conference the two parties together, refer to the #Impromptu Call Conferencing section of this guide.
Or you can select the incoming call using your arrow keys:
Once highlighted, you may either Answer or Reject the incoming call.
If you choose to answer the call, the current call will be placed on hold. If you wish to conference the two parties together, refer to the #Impromptu Call Conferencing section of this guide.
Call transfer can be accomplished a few different ways. The default transfer method is an Attended Transfer
Dial the number of the party you wish to transfer the call to or select a speed dial key, or use the contact directory.
If you wish, you can use the Contact Directory to transfer the call by pressing the Directories button and then selecting Contact Directory... This method takes more time to complete as you have to either scroll through or search directory listings.
Call Parking is useful in environments where users are not always at their desks or if a user needs to put a call on hold and pick it up elsewhere in the building.
To place an active call into a parking slot, you must have the same parking slot assigned to your phone and the phone you will be retrieving the call from. To park the active call:
To retrieve the call previously placed in park, simply press the parking slot you parked the call in previously. The call will be retrieved and you may continue the conversation.
Retrieving the call from the parking slot can take up to two seconds after the parking slot button is pressed. You will hear a short "beep" when the call has been retrieved.
There are three different types of call lists: Received Calls, Placed Calls, and Missed Calls.
The Received Calls list shows what calls you have answered on your phone.
The Placed Calls list shows what calls you have made on your phone.
The Missed Calls list shows what calls you have missed on your phone.
Ringtones are added by the VoIP system administrator and are universal to all phones in the VoIP system. End users cannot upload their own ringtones due to possible copyright infringements.
To select your ringtone:
Background images are added by the VoIP system administrator and are universal to all phones in the VoIP system. End users cannot upload their own backgrounds due to possible copyright infringements.
To select your background:
Call conferencing is useful for when 3 parties wish to speak to each other simultaneously. There are several different ways to invoke call conferencing.
Currently there is a 3-party limit, including yourself, for impromptu conferencing. If you require a conference larger than 3 parties you may request a conference bridge from the VoIP system administrator.
A cold invitation conference is established when you conference a second party into a call without first having established a call with them. To establish this type of conference call with a second party:
A call join conference is a conference that is created when two established calls are joined together. This can happen if you have a caller on the line and another caller is on hold, and you wish to conference both parties in.
To end the conference call, press the End Call softkey or hang up the handset.
After ending the conference call, the remaining parties will still be able to talk to each other.
For more information and in-depth documentation please visit the sipXecs End User Documentation page.