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Branding the Vibe IVR is a means to give your organization’s voice to the audio bridge available for Vibe.  The following parts sections of this document will describe the various recordings and what format eZuce needs to receive these in.

The audio bridge (if you require one) is to be run on a gateway server (Vibe Gateway Server Requirements) that you (the MSP / enterprise customer) supplies and hosts. Any PSTN connectivity is paid for and supplied by the MSP / enterprise customer. The phone number for the gateway will be provided by the ITSP that you select. A SIP Trunk is recommended as no additional hardware should be required.


Audio files need to be in the following format: ulaw