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- Phone: +1 (978) 296-1005 option 2
- Email: support@ezuce.com
- Customer Support Portal: Customer Support Portal
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Support Services
Premium Support: eZuce Premium Support Services operates Monday through Friday, 2:00am – 8:00pm ET for Severity Level 1 - 3 events in accordance with your Support Service Agreement - Exhibit A. eZuce Premium Support Services will close during US national holidays.
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Please check your Support Service Level.
Understanding Severity
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Levels
Severity 1 (Critical)
Service disruption which impacts production users of the system caused by some component of the system which cannot be immediately remediated by the actions of the end user support team.
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