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Spanish menu (option 1 – Sales - xfer to SalesSP, option 2 Customer Service – xfer to CustServSP, option 3 – Billing – xfer to BillSP). 

Use Case 3

Luigi is a manager of a Pizza Parlor.  He wants all callers to hear their specials of the day before speaking to his order takers, to increase the sales of special offers.  Calls are to be routed to a Pre-queue message to provide detailed information before the calls are delivered to an order center via call routing or a hunt group. 

Enabling Call Queue

Call Queue can be enabled on a system in the System -> Servers -> Telephony Services:

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