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  • Built In Diagnostic Tools
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Various tools are available for testing and troubleshooting the sipXecs systems. Samples of the screens for these tools along with a brief discription are provided below.


The Registrations screen allows you to check currently registered end points (phones and terminal adaptors). The registration created by a phone is used by sipXecs to determine where to send calls for the address of the line on the phone.

If you have an HA cluster (more than one system with the SIP Router role), there will be a Load Balancing number displayed above the table of registrations. This number measures how evenly the registrations of your phones are distributed between the SIP Routers, and should be within a few tenths of the number of SIP Router systems you have (assuming that they are, as by default, equal priority). All of the SIP Routers have the same data at all times - this number actually measures how well your phones are doing at randomly selecting between servers. If one of your SIP Routers is inaccessible for some time, it may take several hours for this measurement to return to normal after it is restored.

Job Status

A Job means the creation of a configuration profile for a particular phone or gateway. Using the Job Status window allows you to verify that profiles were created successfully. Limited error messages are printed should there be any.


The Services screen provides the current status of all services and allows you to selectively stop or restart individual services. The Services screen can be found under Systems/Servers. Select the Server you wish to reset services for. At times, configuration changes to sipXecs will require the Restart of services.


The Snapshot allows you to capture the system's state and send the output to a technician or to a developer for additional investigation of system issues or concerns.

Configuration Tests

The Configuration Tests allows you to test the configuration of the system to ensure the primary components are configured correctly and working as a system. It should be ran on all new systems as a first task before configuring the system. This tool will test each component and provide a status of the test, along with a link for additional information should a test fail. On the right hand column, a link to Preflight Test is provided. This tool should be downloaded with the link provided and installed on a separate machine. Preflight does extensive testing of the system configuration, especially the DNS settings which are critical to a successfull deployment of sipXecs.

DNS Advisor

The DNS Advisor Tool tests the systems DNS settings and ensures correct connectivity and configuration of the systems DNS resources. Extensive details are provided to assist in troubleshooting DNS issues.

For more information, see DNS Concepts for sipXcom.

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