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Support Accounts


Where to create

What it lets you access

Wiki, Zendesk, Downloads

Technical Documentation

Wiki Review

JIRA review and development process

Community forums, blogs, mailing lists

Getting Support

Creating a ticket

Taking a snapshot

Describing problems

Following up with Support

eZuce Installation & Management Best Practices

Installation from ISO / Installation from RPM





Uniteme WebUI Use

User Management

What to do when adding / deleting users

System Management

System Alarms

Backup & Restore

eZuce Troubleshooting

Understanding DNS

The importance of log data; phones and servers

Web Interface tools

Packet Capture


SIP Diagram Tool

Command line tools

Sipcodes Script


Packet Captures and Wireshark use

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