Support Accounts
Overview:
Where to create
What it lets you access
Wiki, Zendesk, Downloads
Technical Documentation
Wiki Review
JIRA review and development process
Community forums, blogs, mailing lists
Getting Support
Creating a ticket
Taking a snapshot
Describing problems
Following up with Support
eZuce Installation & Management Best Practices
Installation from ISO / Installation from RPM
Network
DHCP
DNS
VLANs
Uniteme WebUI Use
User Management
What to do when adding / deleting users
System Management
System Alarms
Backup & Restore
eZuce Troubleshooting
Understanding DNS
The importance of log data; phones and servers
Web Interface tools
Packet Capture
Services
SIP Diagram Tool
Command line tools
Sipcodes Script
MongoDB
Packet Captures and Wireshark use