Support Accounts

Overview:

Where to create

What it lets you access

Wiki, Zendesk, Downloads

Technical Documentation

Wiki Review

JIRA review and development process

Community forums, blogs, mailing lists

Creating a ticket

Taking a snapshot

Describing problems

Following up with Support

Installation from ISO / Installation from RPM

Network

DHCP

DNS

VLANs

Uniteme WebUI Use

User Management

What to do when adding / deleting users

System Management

System Alarms

Backup & Restore

Understanding DNS

The importance of log data; phones and servers

Web Interface tools

Packet Capture

Services

SIP Diagram Tool

Command line tools

Sipcodes Script

MongoDB

Packet Captures and Wireshark use