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Support Accounts

Overview:

Where to create

What it lets you access

Wiki, Zendesk, Downloads



Technical Documentation

Wiki Review

JIRA review and development process

Community forums, blogs, mailing lists


Getting Support

Creating a ticket

Taking a snapshot

Describing problems

Following up with Support


eZuce Installation & Management Best Practices

Installation from ISO / Installation from RPM

Network

DHCP

DNS

VLANs

Uniteme WebUI Use

User Management

What to do when adding / deleting users

System Management

System Alarms

Backup & Restore


eZuce Troubleshooting

Understanding DNS

The importance of log data; phones and servers

Web Interface tools

Packet Capture

Services

SIP Diagram Tool

Command line tools

Sipcodes Script

MongoDB

Packet Captures and Wireshark use


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