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Your eZuce Support Account

Where to create it

What it lets you access

Wiki, Zendesk, Downloads



Technical Documentation

Wiki Review

JIRA review and development process

Community forums, blogs, mailing lists


Getting Support

Creating a ticket

Taking a snapshot

Describing problems

Following up with Support


eZuce Installation & Management Best Practices

Installation from ISO / Installation from RPM

Network

DHCP

DNS

VLANs

Uniteme WebUI Use

User Management

What to do when adding / deleting users

System Management

System Alarms

Backup & Restore


eZuce Troubleshooting

Understanding DNS

The importance of log data; phones and servers

Web Interface tools

Packet Capture

Services

SIP Diagram Tool

Command line tools

Sipcodes Script

MongoDB

Packet Captures and Wireshark use


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