Page tree

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents

Support Accounts

Overview:

Where to create

What it lets you access

Wiki, Zendesk, Downloads

Creating your Support Account

 

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=-A04C2AYDT0&feature=youtu.be
height450


Technical Documentation

Documentation Wiki Review

 

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=kxM1-dEDbHs&feature=youtu.be
height450

JIRA review and development process

Community forums, blogs, mailing lists

Getting Support

Creating a ticket

Taking a snapshot

Describing problems

Following up with Support

The eZuce Development Process

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=HZ3WuvG1fJM&feature=youtu.be
height450

Forums, Mailing Lists & Blogs

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=S9oMxRh61ns
height450


Getting Support

How to Open a Support Request

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=tnTk6gzP_8k&feature=youtu.be
height450


eZuce Installation & Management Best Practices

Planning an Installation

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=gIFf0gMll-M&feature=youtu.be
height450

Installation from ISO

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=fCLLSv0qxSs&feature=youtu.be
height450

Installation from RPM

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=vHE5AQ6w74E&feature=youtu.be
height450

Network

DHCP

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=3wmb24JtaY0&feature=youtu.be
height450

DNS - Part 1

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=fzxW4OAjwBA&feature=youtu.be
height450

DNS - Part 2

VLANs

Uniteme WebUI Use

User Management

...

The importance of log data; phones and servers

Web Interface tools

 

Services

Network Packet Capture Service

Services

SIP Diagram Tool

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=vC1xrfQLDjQ&feature=youtu.be
height450

SIP Diagram Builder

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=eePFny8wp54&feature=youtu.be
height450

Command line tools

Sipcodes Script

Widget Connector
width800
urlhttps://www.youtube.com/watch?v=UzxbU4poVJg
height450

MongoDB

Packet Captures and Wireshark use

...