Table of Contents
Support Accounts
Overview:
Where to create
What it lets you access
Wiki, Zendesk, Downloads
...
Creating your Support Account
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Technical Documentation
Documentation Wiki Review
JIRA review and development process
Community forums, blogs, mailing lists
Getting Support
Creating a ticket
Taking a snapshot
Describing problems
Following up with Support
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The eZuce Development Process
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Forums, Mailing Lists & Blogs
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Getting Support
How to Open a Support Request
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eZuce Installation & Management Best Practices
Planning an Installation
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Installation from ISO
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Installation from RPM
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Network
DHCP
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DNS - Part 1
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DNS - Part 2
VLANs
Uniteme WebUI Use
User Management
What to do when adding / deleting users
System Management
System Alarms
Backup & Restore
eZuce Troubleshooting
Understanding DNS
The importance of log data; phones and servers
Web Interface tools
Services
Network Packet Capture Service
Services
SIP Diagram Tool
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SIP Diagram Builder
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Command line tools
Sipcodes Script
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MongoDB
Packet Captures and Wireshark use