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Support Services

Premium Support:  eZuce Premium Support Services operates Monday through Friday, 2:00am – 8:00pm ET for Severity Level 1 - 3 events in accordance with your  Support Service Agreement - Exhibit A.  eZuce Premium Support Services will close during US national holidays.

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Please check your Support Service Level.

Understanding Severity

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Levels

Severity 1 (Critical)

Service disruption which impacts production users of the system caused by some component of the system which cannot be immediately remediated by the actions of the end user support team.

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