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Release Notes

Overview

This section describes the eZuce uniteme 15.12 software release, including:

  • Software Enhancements
  • Application, Hardware, and Documentation Requirements
  • Installation & Upgrade Instructions
  • One attachment (PDF file) containing Fixes for internally-reported issues and for customer-reported issues

Software Enhancements

eZuce is pleased to announce the General Availability of uniteme and reachme 15.12.

For uniteme and reachme we’ve moved to a 2 month release cycle now following two one month cycles.  Overall the release contains 32 new features, improvements and fixes.

Highlights

uniteme New Features:

  • Polycom VVX 101 and 201 Templates.

  • Automatic purging of Voicemails and Conference recordings in all user folders.
  • Optional automatic PIN entry for Voicemail Pilot call from a user's extension.
  • Auto Extension and optional automatic PIN entry for Voicemail Pilot call from a user's Home or Mobile phone number.

uniteme Improvements:

  • Replaced SIP Capture services with continuously running Network Packet Capture Service.

  • Calls to Voicemail Pilot from extension with no voicemail will prompt for voice mailbox extension.
  • Administrator can now control location of the temporary backup files that are created when backup operation is running.
  • System Audit Records now stored in Backup.

reachme New Features:

  • Call recordings now included in backup.

  • Show Queue Skills on Agent in Agent State Widget.
  • Login failure details now logged to sipxreach.log.

reachme Improvements:

  • Added ability to create Recipes on Queue creation.

  • Show Agent Name on Reach Agent UI

Important Notes

None.

Software Release History

We're currently running on a bi-monthly release cycle.

  • April release for 2014 is 14.04
  • December release for 2014 is 14.10 (delayed for 14.04.3)
  • April release for 2015 is 15.04
  • May release for 2015 is 15.05
  • June release for 2015 is 15.06
  • August release for 2015 is 15.08
  • October release for 2015 is 15.10
  • December release for 2015 is 15.12

Release Level History

  • 14.04   - April 30, 2014
  • 14.04.1 - June 01, 2014
  • 14.04.2 - July 11, 2014
  • 14.04.3 - October 24, 2014
  • 14.10 - February 5, 2015
  • 15.04 - April 29, 2015
  • 15.05 - May 27, 2015
  • 15.06 - June 30, 2015
  • 15.08 - August 31, 2015
  • 15.10.1 - December 9, 2015
  • 15.12 - January 6, 2015?

System Requirements

For a reasonably performing system we recommend the following configuration.

Minimum hardware requirements

  • Pentium 4 or Xeon processor @ 2.0 GHz Core 64bit or higher
  • Minimum 4 GB of RAM with sufficient swap space
  • 80 GB disk (75 users depending on usage patterns)

Note: uniteme supports an unlimited number of voice-mail boxes,the total number of hours of recorded messages is determined by the size of the hard-disk. As a rule, for every minute of recorded messages you will need 1 MB of disk space (About 3 hours per 10 GB of disk space).

Operating System

CentOS/RHEL 6 x86_64 with latest updates is required.An i386 version is also provided as is (without any support).

Devices

Phones

  • Polycom VVX Devices with firmware 5.1.3 (split) are recommended for new installations
  • Polycom SoundPoint IP Devices should run firmware 4.0.9 (split)

Gateways

  • AudioCodes Gateways are recommended for PSTN connectivity

SBCs

  • Sangoma, AudioCodes, Acme Packet and Ingate SBC's are recommended for SIP Trunking and Remote Worker connectivity (commonly referred to as sipXbridge and MediaRelay services respectively).
  • NOTE: The eZuce uniteme - "Use built-in SIP Trunk SBC" found in Gateway Details for use with Trunking or Remote Worker solutions should be used only for lab purposes. The openUC "Built-In SIP Trunk SBC" (sipXbridge) will not be supported in any production or live environment.

Documentation

Technical Reference Manuals, User Guides, Reach Reference Manuals, and other technical and user information can be found under the following link: Documentation Page

Installation and Upgrade Notes

Installation note

After uniteme 15.12 is downloaded and installed,the clusterId read tag is unique (same as locationId). Follow these steps to propagate the new read tags to the MongoDB replica set:

  1. In the uniteme menu, click System>Database.
  2. Click the Add query metadata button.
  3. To verify that the MongoDB replica contains the unique read tags, run in the command line:
//mongo
rs.config();//

Special MongoDB note

Please be aware of this Mongodb requirementshttp://docs.mongodb.org/manual/reference/ulimit/“Note: Both the “hard” and the “soft” ulimit affect MongoDB’s performance. The “hard” ulimit refers to the maximum number of processes that a user can have active at any time. This is the ceiling: no non-root process can increase the “hard” ulimit. In contrast, the “soft” ulimit is the limit that is actually enforced for a session or process, but any process can increase it up to “hard” ulimit maximum.Every deployment may have unique requirements and settings; however, the following thresholds and settings are particularly important for mongod and mongos deployments:

ulimit –a
-f (file size): unlimited
-t (cpu time): unlimited
-v (virtual memory): unlimited
-n (open files): 64000
-m (memory size): unlimited
-u (processes/threads): 32000

Always remember to restart your mongod and mongos instances after changing the ulimit settings to make sure that the settings change takes effect.If you limit virtual or resident memory size on a system running MongoDB the operating system will refuse to honor additional allocation requests. After every install/upgrade please check that "cat /proc/$pid_of_mongo/limits" have the recommended value of 655350. To make this value permanent you need to create this file /etc/security/limits.d/99-mongodb-nproc.conf and add the following lines:

mongodb soft nproc 64000
mongodb hard nproc 64000
mongodb soft nofile 64000
mongodb hard nofile 64000

Special Patch Note

If you have a patch installed to your system a new patch may be required. Please contact sa@ezuce.com if think you may have a patch applied as that may be replaced during the update.

Installing from ISO image

Download uniteme ISO

Download the ISO image corresponding to your hardware and write the image to a DVD.

Install uniteme

  • Boot from the DVD created with the uniteme ISO image.
  • Press Enter at the boot screen below to begin the uniteme installation.
  • Select Manual Configuration under Enable IPv4 support and select OK.
  • Set a static IPv4 address with the corresponding networking information and click OK.
  • In certain situations an warning of the use of indicated storage devices will be displayed.
  • Select the language to be used during the installation.
  • Select the keyboard layout to be used.
  • Select the timezone to be used.
  • Set a root password.
  • Login to the system as root with the password you provided earlier and continue on to the Configure of uniteme.

Installing from Repository

uniteme can be installed using the below procedure

  • Download and install CentOS 6.x minimal ISO
  • Run the following command:
yum update && reboot
  • Run the following commands to retrieve and run the eZuce uniteme installer:
curl https://download.ezuce.com/openuc-setup > /usr/bin/openuc-setup
chmod +x /usr/bin/openuc-setup
openuc-setup

This utility will guide you through the process of installing uniteme from the eZuce software repository.

Upgrade from previous versions

When upgrading uniteme from openUC 4.6 Update 11 or 14.4.3 to 15.06 follow these steps to ensure the SEC service is correctly running:

  • 1. Upgrade from 4.6 Update 11 or 14.4.3 to 15.06.
  • 2. After the upgrade is complete, perform the usual restart.
  • 3. Once possible, connect via CLI and monitor processes using top. Notice that the SEC process is using a lot of CPU memory.
  • 4. Perform another restart OR restart only the Sipxlogwatcher service.

Support Tips and Contact Information

Please see the Getting Support section for support tips and support contact information.

Enhancements, Fixes and Known Issues

 JIRA nameRN ContentEnhancement/Fix/Known IssueKey words
SIPX-248Create templates for Polycom VVX 101 and 201 phonesAdded an enhancement to add templates for new Polycom VVX 101 and 201 phones.EnhancementPolycom
UC-1326Admin should be able to set a recipe while creating the queueAdded an enhancement for Administrator to be able to create a recipe while they are creating a queue.EnhancementReach
UC-1482Replace SIP Capture FunctionalityReplaced SIP Capture with a simpler tcpdump based capture tool. SIP Capture was based on Homer. There are several issues with it (disk use, funky GUI, database timeouts, etc.) and as a diagnostic tool we were not able to properly capture all necessary traffic.

The new service called "Network Packet Capture Service" is enabled in System->Servers->Utility Services.

Once enabled, configure it in System->Network Packet Capture Service. There are two values to configure:
'Log File Size (MB)' (defaults to 50MB) - The maximum size of packet capture files
'Log File Count' (defaults to 100) - The total number of packet captures to store on the system
EnhancementSIPCapture
UC-1710Automatically purge old voicemailsAdded an enhancement to allow the system Administrator to define the number of days voicemail and conference recordings in all user folders will be stored before automatically removed. The new setting is available in Users->Users->USER->Unified Messaging->Advanced Settings and Users->User Groups->GROUP->Unified Messaging->Advanced Settings. The setting is called 'Days to keep voicemails and conference recordings'. The default is '0' which keeps them indefinitely as they are kept now.

Voicemails within the deleted folder will continue to be purged automatically according to the Voice Mail expiration setting (default of 7 days) in System->Voicemail->Advanced Settings.

Individual user settings override group setting.

Voicemail cleanup happens at the hour specified in System->Voicemail->Advanced Settings->Voicemail cleanup hour. The default is '0' which means the cleanup will happen at midnight. The administrator may want this to occur after backup.
EnhancementVoicemail
UC-1905Call Recording should be included in backup archiveConfigure Reach, enable call recording for a client and perform some calls.
Take a backup of the system.

The backup archive should include the recorded calls.

When performing a restore, in supervisor's dashboard, the call recording widget will display "Audio file not available" for all the calls that were not restored.
EnhancementReach
UC-2668Dial Voicemail Pilot from User with No Assigned VM and not in Attendant DirectoryAdded an enhancement so that when a phone with no voicemail box associated with it attempts to retrieve messages, the system prompts for extension and PIN.EnhancementVoicemail
UC-2691Show Queue Skills on Reach Agent in Agent State WidgetAdded an enhancement so the Agent can see the Queue Skills in the Agent State Widget.EnhancementReach
UC-2809Show Agent Name on Reach Agent UIAdded an enhancement so that when navigating to Features-->Reach-->Agents the admin can see the Agent Name on this landing page.

Previously the columns displayed are:
Agent ID, Agent Group, Security, Skills

Now it will display the following:
Agent ID, Agent Name, Agent Group, Security, Skills, Inherited Skills

Both of the new fields (Agent Name and Inherited Skills) are shown if you access a specific agent record but we'd like to see them both on the Agents landing page.

Note that the Agent Name column must be sortable as well.
EnhancementReach
UC-3679Support enhancement request, login failures within sipxreach.logAdded an enhancement to Reach to add login failure details to sipxreach.log. Currently you have to correlate data between apache logs and sipxreach.log.EnhancementReach
UC-3770Allow definition of temporary backup file locationAdded an enhancement to specify the temporary location used to create the backup archive (currently /tmp/something).

"During backup of configuration files (which include Reach), the temporary storage (dump dir) is placed on /root. In our case (standalone server), the / directory is a total of 5G. Needed is some way to change the temporary files to be placed on /var which has enough space to do this. The Reach mongodb data has grown very large due to the storage of Reach metadata. A change in the backup script might be one solution. The server cannot be currently do a backup due to this. Also, other Reach servers will also be in danger of the same issue. Also, along with this, a restore due to timeout will probably fail."
EnhancementBackup
UC-3791System Audit BackupAdded an enhancement to include system audit data is in backup / restore routines.

The system administrator would like to be able to back system Audit data and restore it should there be a system problem.
EnhancementConfig
UC-3814Auto Mailbox and PIN entryAdded an enhancement so that a voicemail user when calling from a known extension the user would not have to enter their PIN. The new setting is available in Users->Users->USER->Unified Messaging->Advanced Settings and Users->User Groups->GROUP->Unified Messaging->Advanced Settings. The setting is called 'Auto Enter PIN from user Extension'. This is disabled by default.EnhancementConfig
UC-3815Auto Mailbox and PIN entry from External NumberAdded an enhancement such that when a call comes to the voicemail pilot number from a user's defined cell or home numbers the attendant will automatically prompt for the user's pin abd not require the user to enter their voicemailbox number.

Additional option to enable the automatic entry of PIN for calls from those external numbers. The new setting is available in Users->Users->USER->Unified Messaging->Advanced Settings and Users->User Groups->GROUP->Unified Messaging->Advanced Settings. The setting is called 'Auto Enter PIN from External #'. This is disabled by default.
EnhancementConfig
UC-3833UniteMe rebranding changes not reflected under UniteLiteAdded an enhancement to Unite User Portal that changed colors / menu buttons icons and location are missing from the New web portal lite (without instant messaging).

Also the HTML title tag points to sipXecs user portal.
EnhancementUnite
SIPX-380Registrar crashes if mongo returned a null cursorFixed an issue with an uncaught exception in SipPersistentSubscript that would crash the registrar when mongo query returns a null cursor.FixRegistrar
SIPX-383Add help text for Fallback Calling PermissionsAdd help text to Fallback Calling Permissions page under Locations.

"Fallback Calling Permissions control what Location a user can transfer calls to. If 'None' is selected, the user may transfer calls to anywhere on the system. This is typically set to the Location the user is in if you wish to restrict transfers out of that user's home location."
FixLocations
SIPX-386Inbound matching by domain does not workFixed an issue with the Locations feature config screens that did not allow domain to be entered properly.FixLocations
SIPX-40When creating RPM's an error occursFixed an issue where SipXconfig RPM won't build, the make system is missing 'packages'. Doing this fixed it:

ln -s ~/sipxecs/sipXconfig/packages/ ~/sipxecs/sipXconfig/web/packages

It's currently unclear what the real cause is. Anyone?
FixBuild
UC-2684Selecting Wrap Up Removes Queue NameFixed an issue such that when building a queue for Reach the administrator clicks on add queue. They are then brought to the queue form.

Enter a queue name
Select default_queue for the queue group
do not select any skills
click on the Enable Wrapup Mode check box

Expected Result:
It should now show two fields for wrap up mode timer definitions but should not remove any of the previous information entered.

Result:
It does show the two new fields for wrap mode timers but it removes the queue name that was previously entered.
FixReach
UC-2925Immediately Show Skills list the Agent State Widget for ReachFixed an issue in the agent state widget which caused the user’s skills don’t show up unless they go idle. We should show them immediately upon login.FixReach
UC-3389Auto Attendant prompt "Please hold while I transfer your call" when transferring call after failure cannot be disabledFixed an issue with Auto Attendant prompt "Please hold while I transfer your call" when transferring calls AFTER FAILURE cannot be disabled.

It can be done for any other call transfer through Auto Attendants.
FixAA
UC-3488Custom IVR: Renaming IVR Doesn't Handle Files/Directories ProperlyFixed an issue with Renaming a custom IVR and the file names associated with the IVR. We decided to dis-allow changing IVR name to avoid file name issues. Admin must now delete custom IVR and upload new.FixIVR
UC-3491zen 3913 - spaces in custom ivr name break serviceFixed an issue with Custom IVR such that when a user entered a SPACE in the IVR name it would break the service.FixIVR
UC-3643Admin UI redirected to "error page" during Reach recipe editFixed an issue caused when performing a recipe edit for runivr, and the admin deleted an old IVR script file, then hit the download link before selecting a new file. The admin would got redirected to an error page. The admin will now get an error indicating that "there is no file to download"FixReach
UC-3785External Avatar not workingFixed an issue with users set to external image (URL) as their avatar. The avatar was not displayed.FixUnite
UC-3796Internal error when deleting an user with admin rolesFixed an issue with internal error when deleting a user that had been assigned an Admin Role.FixConfig
UC-3799Shortcode for disable/enable live attendant not workingFixed an issue with the enable/disable dial codes not working for enabling and disabling the live attendant in an Auto Attendant.FixConfig
UC-3800Sipxcallback process still running after GUI disableFix an issue where if Call Back on Busy was disabled the service continued to run.FixConfig
UC-3809Empty SNMP community string field causes an Internal Exception under Services PageFixed an issue where if the Admin left the SNMP Community String empty it caused an Internal Exception on System->Server->Services page.FixSNMP
UC-3816Queue Recipe Config page overwrites script selection in run ivr stepFixed an issue such that when selecting a file from the browse or drop down for the run ivr recipe step action, the selected scripts on other run ivr actions in the same queue recipe were changed.

Specifically, if you change the first of 2 run ivr script selections, the second run ivr recipe will be changed.
FixReach
UC-611External image avatar does not synchronize with vcardFixed an issue where MongoVCardProvider reads vcards from profile's gridfs storage.

If user uses an external image for avatar, nothing was saved there, and the default avatar ended up being used.
FixConfig

 

Enhancements, Fixes and Known Issues by Keyword

 JIRA nameRN ContentEnhancement/Fix/Known IssueKey words
UC-3389Auto Attendant prompt "Please hold while I transfer your call" when transferring call after failure cannot be disabledFixed an issue with Auto Attendant prompt "Please hold while I transfer your call" when transferring calls AFTER FAILURE cannot be disabled.

It can be done for any other call transfer through Auto Attendants.
FixAA
UC-3770Allow definition of temporary backup file locationAdded an enhancement to specify the temporary location used to create the backup archive (currently /tmp/something).

"During backup of configuration files (which include Reach), the temporary storage (dump dir) is placed on /root. In our case (standalone server), the / directory is a total of 5G. Needed is some way to change the temporary files to be placed on /var which has enough space to do this. The Reach mongodb data has grown very large due to the storage of Reach metadata. A change in the backup script might be one solution. The server cannot be currently do a backup due to this. Also, other Reach servers will also be in danger of the same issue. Also, along with this, a restore due to timeout will probably fail."
EnhancementBackup
SIPX-40When creating RPM's an error occursFixed an issue where SipXconfig RPM won't build, the make system is missing 'packages'. Doing this fixed it:

ln -s ~/sipxecs/sipXconfig/packages/ ~/sipxecs/sipXconfig/web/packages

It's currently unclear what the real cause is. Anyone?
FixBuild
UC-3791System Audit BackupAdded an enhancement to include system audit data is in backup / restore routines.

The system administrator would like to be able to back system Audit data and restore it should there be a system problem.
EnhancementConfig
UC-3814Auto Mailbox and PIN entryAdded an enhancement so that a voicemail user when calling from a known extension the user would not have to enter their PIN. The new setting is available in Users->Users->USER->Unified Messaging->Advanced Settings and Users->User Groups->GROUP->Unified Messaging->Advanced Settings. The setting is called 'Auto Enter PIN from user Extension'. This is disabled by default.EnhancementConfig
UC-3815Auto Mailbox and PIN entry from External NumberAdded an enhancement such that when a call comes to the voicemail pilot number from a user's defined cell or home numbers the attendant will automatically prompt for the user's pin abd not require the user to enter their voicemailbox number.

Additional option to enable the automatic entry of PIN for calls from those external numbers. The new setting is available in Users->Users->USER->Unified Messaging->Advanced Settings and Users->User Groups->GROUP->Unified Messaging->Advanced Settings. The setting is called 'Auto Enter PIN from External #'. This is disabled by default.
EnhancementConfig
UC-3796Internal error when deleting an user with admin rolesFixed an issue with internal error when deleting a user that had been assigned an Admin Role.FixConfig
UC-3799Shortcode for disable/enable live attendant not workingFixed an issue with the enable/disable dial codes not working for enabling and disabling the live attendant in an Auto Attendant.FixConfig
UC-3800Sipxcallback process still running after GUI disableFix an issue where if Call Back on Busy was disabled the service continued to run.FixConfig
UC-611External image avatar does not synchronize with vcardFixed an issue where MongoVCardProvider reads vcards from profile's gridfs storage.

If user uses an external image for avatar, nothing was saved there, and the default avatar ended up being used.
FixConfig
UC-3488Custom IVR: Renaming IVR Doesn't Handle Files/Directories ProperlyFixed an issue with Renaming a custom IVR and the file names associated with the IVR. We decided to dis-allow changing IVR name to avoid file name issues. Admin must now delete custom IVR and upload new.FixIVR
UC-3491zen 3913 - spaces in custom ivr name break serviceFixed an issue with Custom IVR such that when a user entered a SPACE in the IVR name it would break the service.FixIVR
SIPX-383Add help text for Fallback Calling PermissionsAdd help text to Fallback Calling Permissions page under Locations.

"Fallback Calling Permissions control what Location a user can transfer calls to. If 'None' is selected, the user may transfer calls to anywhere on the system. This is typically set to the Location the user is in if you wish to restrict transfers out of that user's home location."
FixLocations
SIPX-386Inbound matching by domain does not workFixed an issue with the Locations feature config screens that did not allow domain to be entered properly.FixLocations
SIPX-248Create templates for Polycom VVX 101 and 201 phonesAdded an enhancement to add templates for new Polycom VVX 101 and 201 phones.EnhancementPolycom
UC-1326Admin should be able to set a recipe while creating the queueAdded an enhancement for Administrator to be able to create a recipe while they are creating a queue.EnhancementReach
UC-1905Call Recording should be included in backup archiveConfigure Reach, enable call recording for a client and perform some calls.
Take a backup of the system.

The backup archive should include the recorded calls.

When performing a restore, in supervisor's dashboard, the call recording widget will display "Audio file not available" for all the calls that were not restored.
EnhancementReach
UC-2691Show Queue Skills on Reach Agent in Agent State WidgetAdded an enhancement so the Agent can see the Queue Skills in the Agent State Widget.EnhancementReach
UC-2809Show Agent Name on Reach Agent UIAdded an enhancement so that when navigating to Features-->Reach-->Agents the admin can see the Agent Name on this landing page.

Previously the columns displayed are:
Agent ID, Agent Group, Security, Skills

Now it will display the following:
Agent ID, Agent Name, Agent Group, Security, Skills, Inherited Skills

Both of the new fields (Agent Name and Inherited Skills) are shown if you access a specific agent record but we'd like to see them both on the Agents landing page.

Note that the Agent Name column must be sortable as well.
EnhancementReach
UC-3679Support enhancement request, login failures within sipxreach.logAdded an enhancement to Reach to add login failure details to sipxreach.log. Currently you have to correlate data between apache logs and sipxreach.log.EnhancementReach
UC-2684Selecting Wrap Up Removes Queue NameFixed an issue such that when building a queue for Reach the administrator clicks on add queue. They are then brought to the queue form.

Enter a queue name
Select default_queue for the queue group
do not select any skills
click on the Enable Wrapup Mode check box

Expected Result:
It should now show two fields for wrap up mode timer definitions but should not remove any of the previous information entered.

Result:
It does show the two new fields for wrap mode timers but it removes the queue name that was previously entered.
FixReach
UC-2925Immediately Show Skills list the Agent State Widget for ReachFixed an issue in the agent state widget which caused the user’s skills don’t show up unless they go idle. We should show them immediately upon login.FixReach
UC-3643Admin UI redirected to "error page" during Reach recipe editFixed an issue caused when performing a recipe edit for runivr, and the admin deleted an old IVR script file, then hit the download link before selecting a new file. The admin would got redirected to an error page. The admin will now get an error indicating that "there is no file to download"FixReach
UC-3816Queue Recipe Config page overwrites script selection in run ivr stepFixed an issue such that when selecting a file from the browse or drop down for the run ivr recipe step action, the selected scripts on other run ivr actions in the same queue recipe were changed.

Specifically, if you change the first of 2 run ivr script selections, the second run ivr recipe will be changed.
FixReach
SIPX-380Registrar crashes if mongo returned a null cursorFixed an issue with an uncaught exception in SipPersistentSubscript that would crash the registrar when mongo query returns a null cursor.FixRegistrar
UC-1482Replace SIP Capture FunctionalityReplaced SIP Capture with a simpler tcpdump based capture tool. SIP Capture was based on Homer. There are several issues with it (disk use, funky GUI, database timeouts, etc.) and as a diagnostic tool we were not able to properly capture all necessary traffic.

The new service called "Network Packet Capture Service" is enabled in System->Servers->Utility Services.

Once enabled, configure it in System->Network Packet Capture Service. There are two values to configure:
'Log File Size (MB)' (defaults to 50MB) - The maximum size of packet capture files
'Log File Count' (defaults to 100) - The total number of packet captures to store on the system
EnhancementSIPCapture
UC-3809Empty SNMP community string field causes an Internal Exception under Services PageFixed an issue where if the Admin left the SNMP Community String empty it caused an Internal Exception on System->Server->Services page.FixSNMP
UC-3833UniteMe rebranding changes not reflected under UniteLiteAdded an enhancement to Unite User Portal that changed colors / menu buttons icons and location are missing from the New web portal lite (without instant messaging).

Also the HTML title tag points to sipXecs user portal.
EnhancementUnite
UC-3785External Avatar not workingFixed an issue with users set to external image (URL) as their avatar. The avatar was not displayed.FixUnite
UC-1710Automatically purge old voicemailsAdded an enhancement to allow the system Administrator to define the number of days voicemail and conference recordings in all user folders will be stored before automatically removed. The new setting is available in Users->Users->USER->Unified Messaging->Advanced Settings and Users->User Groups->GROUP->Unified Messaging->Advanced Settings. The setting is called 'Days to keep voicemails and conference recordings'. The default is '0' which keeps them indefinitely as they are kept now.

Voicemails within the deleted folder will continue to be purged automatically according to the Voice Mail expiration setting (default of 7 days) in System->Voicemail->Advanced Settings.

Individual user settings override group setting.

Voicemail cleanup happens at the hour specified in System->Voicemail->Advanced Settings->Voicemail cleanup hour. The default is '0' which means the cleanup will happen at midnight. The administrator may want this to occur after backup.
EnhancementVoicemail
UC-2668Dial Voicemail Pilot from User with No Assigned VM and not in Attendant DirectoryAdded an enhancement so that when a phone with no voicemail box associated with it attempts to retrieve messages, the system prompts for extension and PIN.EnhancementVoicemail

 

 

 

 

 

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